Designing an inclusive LIVING LAB: challenges, experimentation, and a toolkit.
By Lara Casciola
When developing urban spaces toward a ‘smart city’ goal, it is important to include the viewpoints of a diverse range of urban stakeholders. Equally important, however, is getting something back; the value diverse stakeholders can provide to developing new urban technology should be identified, nurtured, and taken advantage of. An inclusive, agile, user-centred design approach is essential in achieving both these goals.