What I did find surprising about the workshop day – and perhaps this is something generated by that whole notion of a town or city being understood as a lab – is that questions of culture and conflict weren’t broached at all.
Smart cities are increasingly finding that to fulfill the vision of a good city that smart offers, the people who live in the city really have to be involved. That isn’t a process that can be achieved by data gathering. Instead, it’s one that involves how people feel about their city, how the city communicates and engages, what histories of place and belonging frame that vision. All those are cultural things, not data things.
This is another reason why Milton Keynes will be such an interesting place to discover more about how smart technologies and polices actually work, because from its founding it has also had quite a distinctive vision of community development, trying to facilitate residents of the city to do what they want to do for their neighbourhoods. It’s an approach which has nurtured very high levels of voluntary action in the city, and we’ll be working with one of its leading organisations to work out just how that participatory culture is being mediated by smart technologies.
But, of course, neighbourhoods – let alone cities – are not full of one single group of people with the same interests, feelings, histories or agency. Not everyone in a smart city might agree about what kind of smart they want to be. ‘Smart citizens’ are not a homogeneous category, and I never got to grips during the workshop with how the notion of the lab would deal with radically opposed visions of what a lab might be experimenting to achieve. There are a lot of anxieties about data privacy in some places, for example, while in others research suggests that people are perfectly happy to give up ‘private’ data to commercial companies if it guarantees a better bus service. How would a city-wide data hub negotiate between those positions?The collaborative vision of urban improvement that’s at the heart of the smart city and the urban living lab is great, and was powerfully advocated by participants at the workshop who came from places with long histories of social democracy and welfare state support. But not all places – and cultures – have those histories, and even those that do seem to be under increasing challenge right now. So notions of cities as labs or as smart surely need to engage much more directly with the complexity of urban societies, the possibility that there will be (may be, at least) irreconcilable differences between different parts of those societies, and the role of values and priorities in both of those.